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FAQ
FAQ
Answers to common questions customers ask
+1
28 articles in this collection
Written by
David Gildea,
Steven,
Tom Nijs
and 1 other
How do I restore a snapshot to an Instance?
Find out how to restore a snapshot to an Instance with CloudRanger
Written by
Steven
Updated over a week ago
General
How does CloudRanger work?
A quick overview of how CloudRanger works with your Amazon EBS, EC2, RDS and Redshift resources.
Written by
Steven
Updated over a week ago
What AWS resources can CloudRanger help with?
Find out more about the AWS resources CloudRanger can help with.
Written by
Steven
Updated over a week ago
Accessing and updating billing information
How to access invoices and update billing information in your account.
Written by
Steven
Updated over a week ago
Making updates to existing AWS credentials in CloudRanger
How to make updates to permissions for existing AWS credentials in your CloudRanger account.
Written by
Kieran Henderson
Updated over a week ago
Access denied message
What to do if you recieve an access denied message when trying to login to your CloudRanger account.
Written by
Steven
Updated over a week ago
CloudRanger Public REST API
How to get set up with the CloudRanger Public REST API
Written by
Steven
Updated over a week ago
Backups
What kind of backups do you take?
Do you take differential or incremental backups
Written by
Steven
Updated over a week ago
Is there a limit on snapshots?
Do you have a limit on the number of snapshots I can create?
Written by
Tom Nijs
Updated over a week ago
Can I add Tags to my backups?
Find out how you can tag servers and backups with CloudRanger.
Written by
Steven
Updated over a week ago
Where are backups and snapshots with CloudRanger stored?
Find out where snapshots taken with CloudRanger are stored.
Written by
Steven
Updated over a week ago
Will the backup process interrupt the server being available?
Do Snapshots and AMI backups interrupt server availability?
Written by
Steven
Updated over a week ago
CloudRanger VSS configuration
How to set up an AWS EC2 instance for consistent snapshots.
Written by
Steven
Updated over a week ago
Creating VSS consistent snapshots for Windows servers
How to create VSS consistent snapshots for Windows servers
Written by
Steven
Updated over a week ago
How to backup a server on on demand (AMI or Snapshot)
Instructions on how to backup a server on demand with an AMI or Snapshot in the CloudRanger dashboard.
Written by
Steven
Updated over a week ago
How to restart failed jobs in your account
Find out how to restart failed Jobs at a Job or Step Level
Written by
Steven
Updated over a week ago
Will I experience downtime during the backup process?
Find out if you will experience any downtime while taking backups.
Written by
Steven
Updated over a week ago
AMI’s or Snapshots
Should I choose an AMI or a Snapshot?
Written by
Steven
Updated over a week ago
Disaster Recovery Testing
Automated Disaster Recovery Testing for Amazon EC2
How does Automated Disaster Recovery Testing work for Amazon EC2 resources in CloudRanger
Written by
Steven
Updated over a week ago
Restore
How do I restore a snapshot to a volume?
Find out how to restore a snapshot to a volume with CloudRanger
Written by
Steven
Updated over a week ago
How do I restore an AMI?
Find out how to restore an AMI with CloudRanger.
Written by
Steven
Updated over a week ago
How do I restore a snapshot with file level recovery?
Find our how to restore a snapshot with file level recovery.
Written by
Steven
Updated over a week ago
Security
How secure is CloudRanger?
What is the security control in place in your SaaS product to secure multi-customers access and data?
Written by
David Gildea
Updated over a week ago
Where is your software located?
Find out where our CloudRanger software is located.
Written by
Steven
Updated over a week ago
What security controls does CloudRanger use?
Find out more about the security controls CloudRanger use.
Written by
Steven
Updated over a week ago
How does CloudRanger secure their environment and client data?
Find out how CloudRanger secure client data.
Written by
Steven
Updated over a week ago
Configure Slack webhooks for notifications
How to configure Slack webhooks for your notifications in CloudRanger
Written by
Steven
Updated over a week ago
Free Trial Ended
My free trial has ended
What happens to my backup policies and server schedules after my free trial ends?
Written by
Steven
Updated over a week ago